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iConnect

What is?

iConnect by MCB Funds offers existing customers instant, secure access to essential savings updates, anytime, anywhere. Available 24/7 and completely free, the service works exclusively through your registered number, ensuring a smooth, seamless, and automated self-service experience on WhatsApp.

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FAQ’s

What is iConnect?

iConnect is a WhatsApp-based self-service platform by MCB Funds that allows existing customers to access key investment services securely and instantly—anytime, anywhere. It’s available 24/7 and free of cost.

Who can use iConnect?

Only existing MCB Funds customers can use iConnect. The service is accessible via the customer’s registered mobile number.

How do I start using iConnect?

Simply send a message saying “Hi” to +92 339 1468378 on WhatsApp. You’ll be prompted to agree to the Terms and Conditions to activate the service.

What services are available through iConnect?

You can:

  • 📊 View Latest Account Balance
  • 📥 Download Account Statement
  • 📄 Request Tax & Balance Certificates
  • 📋 Get the Latest FMR (Fund Manager Report)
  • 🏷️ Check Fund Prices with NAV
  • 📞 Request a Callback from Your Investment Advisor
  • 🙋‍♂️ Connect with Live Customer Support

How do I view my latest account balance?

Reply with “1” after agreeing to the Terms & Conditions. You’ll receive individual and consolidated balances for all your account

How do I download my account statement?

Reply with “2”, select your account, and choose a period (Last 30, 90, 180, or 365 days). A PDF statement will be shared, secured with a password (your date of birth in ddmmyyyy format).

Can I get tax or balance certificates via iConnect?

Yes. Reply with “3” and follow these steps:

  • Select the account
  • Choose certificate type: WHT, CGT, Tax Credit, or Balance Today
  • Select the year (for tax-related certificates)
  • A PDF certificate will be shared accordingly.

How do I access the latest FMR (Fund Manager Report)?

Reply with “4”, choose between Alhamra Islamic FMR or MCB Funds FMR, and download the PDF report.

How do I view the latest Fund Prices with NAV?

Reply with “5”. You’ll be directed to the official MCB Funds price page: https://www.mcbfunds.com/daily-fund-price

How can I request a callback from my investment advisor?

Reply with “6” to register your callback request. Your assigned advisor will contact you shortly.

How do I speak to a live customer service agent?

Reply with “7” and choose “Yes, connect me to Live Customer Service.” You will be redirected to MCB Funds’ WhatsApp Support Team.

What if I’m not an MCB Funds customer?

If your number is not registered, you’ll receive a message stating that iConnect is only for existing customers. You’ll be guided to open an account through the iSAVE App.

Is my information secure on iConnect?

Yes. The service works only through your registered mobile number and follows MCB Funds’ data protection and security protocols.

Disclaimer: All investments in mutual fund are subject to market risks. Past performance is not necessarily indicative of the future results. Please read the Offering Document to understand the investment policies and the risks involved.

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